FAQ

ORDERING PROCESS


Place your order and make payment within 24 hours to confirm the order. Once the order is confirmed, you will receive a confirmation e-mail with the design template.

Unpaid orders will be released.




LEAD TIME


Lead time of two weeks is required to prepare the favors. Surcharge of $0.20 - $0.50 per favor will be imposed on rush orders ( one week prior to delivery / collection).




MINIMUM ORDER QUANTITY


The minimum order quantity varies and it is stated on individual product site. For orders below the minimum order quantity, a surcharge of $0.20 to $0.50 per favor will be imposed.




DELIVERY / SELF COLLECTION


Flatrate doorstep delivery : - $40 Self-collection :
- Wednesday to Friday (between 8 to 10pm) from Woodlands Circle Complimentary delivery for orders above $1000.




EXCHANGE / REFUND


Favors are non-refundable. Customers are required to check their favors upon delivery / collection.





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Events & Favors